The British Fenestration Rating Council (BFRC) launched a new bespoke system, especially designed to provide all customers with an improved streamlined customer management service.
BFRC customers are already receiving instant notifications of product scope updates and are benefiting from the enhanced reporting. This custom-made system has now improved internal efficiencies, resulting in a quick turnaround for all companies who are part of the BFRC schemes.
BFRC is the premier UK authority for independently verified ratings of energy efficient windows and doors. With a new management system fully in place to support the customer journey, its clear BFRC is continuously striving to enhance their customers’ experience.
Lis Clarke, BFRC Operations Director said:
Providing exceptional customer service and the best customer experience is at the core of our values. I am delighted to see that our customers are already benefiting from up to a 70% reduction in processing times, due to the new system we have introduced. These foundations will hold us in good stead for the future and forge the exciting developments we have planned.
Borough IT, the renowned IT solutions company was commissioned by BFRC to redesign their system to meet both BFRC’s current and future business requirements.