Imagine ordering something online and having it safely delivered when you’re not at home, right into your hallway. Thanks to our Access Services platform, that’s now possible in Sweden as DHL starts offering in-home delivery to customers with a smart Yale lock.
DHL, the world’s leading logistics company, has kicked off a collaboration with Yale to offer in-home delivery of e-commerce goods in Sweden. The service is currently being rolled out in three major cities – Stockholm, Gothenburg and Malmö – and by early 2023, it is projected to be available across the entire country.
The cooperation is based on the ASSA ABLOY Access Services platform, an open platform for temporary access delegation.
It is an access broker service that connects consumers to service providers – says Johan Ambuhm, Yale Smart Residential’s Global Home Services Director.
Simply put: on the one side, consumers and companies have access points that can be delegated to be temporarily used by a third-party; on the other side, various service providers, like DHL, want to use these access points to improve their customer experience. Access Services is the facilitator connecting everyone, thereby creating value for both consumers and businesses.
Or, as Jonas Lindell, from DHL E-Commerce Solutions, says: Teaming up with ASSA ABLOY’s Access Services has enabled us to realize yet another innovative solution for e-commerce. Not only does it offer greater flexibility, but it also simplifies the delivery process by minimizing the risk of missed deliveries or package theft.
There is a wide range of potential applications for Access Services, because the solution can be used to facilitate any in-home service, including grocery shopping, dry cleaning (pickup and delivery), dog walking and pet care, housekeeping, and more.