Emmegi (UK) is reassuring customers that its engineering team is back in action, ready to help them get their manufacturing operations up and running again.
Service and Operations Manager Wayne Hunter says that he doesn’t anticipate there being any issues when machines are turned back on, but that the team is on hand to help anyone who encounters any kind of problem.
He says: We’re getting a few calls from customers already who want advice on managing their phased restart. We’re answering as many questions as we can on the phone, and we still have all our remote resources in place so that we can log in and see customers’ machine set-ups and diagnose any obvious problems. However, our engineering team are very much available to make service calls to any customer who needs additional help – in line with strict social distancing protocols and with full PPE in place of course. In fact, customers might decide that this is a good time to get their machines serviced anyway because we have plenty of engineering capacity and short booking times.
Wayne adds: We recruited an additional engineer at the start of the lockdown to look after customers in South Wales and the South West, bringing our team up to seven across the UK and Ireland. He is now fully trained and eager to get started, and we’ve even managed to fit in some additional one to one training for other members of the team.
Emmegi (UK) closed at the start of the lockdown in line with government advice, but its HQ in Italy has remained operational throughout for essential service and spare parts. Although manufacturing was downscaled for several weeks, it is getting back up to speed so machines can now be ordered and delivered as normal.
Wayne adds: In the days since we reopened our doors in Coventry, we have actually dispatched several machines which were ordered during the lockdown to customers in both the UK and Ireland. Our team will be carrying out all the commissioning and installation and delivering socially distanced training to the new operators.